Return Policy

Return Policy 

Thank you for ordering with us. Please take a moment to check your order. If there is something damaged, defective, or missing, please call Customer Service immediately at 800-451-5006, ext. 300 and we will make it right. If you decide to send a return, please take note of our Returns Policy: 

For Retailers 

  • No returns will be accepted prior to 90 days after the invoice date. (Unless noted otherwise on the invoice) 
  • All returns must be received within one year of the invoice date. 
  • Products must have been originally purchased from Paraclete Press.  
  • Products must be in resalable condition. 
  • Returns must be packed securely to prevent damage and we strongly recommend insuring your package or obtaining a tracking number – Paraclete Press is not responsible for packages lost or damaged in transit. 
  • No credit will be issued for items received beyond the returns period or in damaged condition.  
  • Enclose a copy of the original invoice or reference the original invoice number on your returns slip. 
  • Items returned in saleable condition without proper documentation will be credited at 40% of the retail price of the book. 
  • A restocking fee of $0.40 per returned item will be deducted from your credit. 
  • Once the return has been processed, a merchandise credit will be issued to your account and honored up to 365 days from the date of the credit. 
  • Any item returned that does not meet the above guidelines will not receive credit and will not be returned to you. 

 

For Consumers 

  • All returns must be received within 30 days from the date your order was shipped.  
  • Products must be in resalable condition.  
  • Returns must be packed securely to prevent damage and we strongly recommend insuring your package or obtaining a tracking number – Paraclete Press is not responsible for packages lost or damaged in transit. 
  • No credit will be issued for items received beyond the returns period or in damaged condition.  
  • Enclose a copy of the original invoice or reference the original invoice number on your returns slip. 
  • A restocking fee of $0.35 per returned item will be deducted from your credit. 
  • Once the return has been processed, we will issue a merchandise credit to your account which will be honored up to 365 days from the date of the credit. 
  • If you ordered your item with a credit card, a credit to the original card will be issued once the return is processed. 
  • Any item returned that does not meet the above guidelines will not receive credit and will not be returned to you.  

 

Sheet Music is not returnable. 

 

Chant Books must be returned to the following address: 

Paraclete Press, Inc. 
100 Southern Eagle Cartway 
Brewster, MA 02631-1558 

All other returns must be sent to the following address: 

Paraclete Press, Inc. 
Attn: Returns Dept 
22880 Quicksilver Dr 
Dulles, VA 20166 
 
Please call Customer Service at 800-451-5006, ext. 300 if you have any questions.