Shipping and Returns

Standard Shipping is customarily USPS Media Mail or Priority Mail. Faster delivery options (and rates) are available at checkout. Most orders ship within 24 hours of receipt, from our fulfillment center in Ohio.


For international orders:

Canada:

Please order our titles online at indigo.ca, amazon.ca, or through our Canadian distributor, Parasource Marketing & Distribution. You can also reach Parasource Marketing & Distribution by calling 1-800-263-2664 or emailing custserv@parasource.com.

Australia:

Please order our titles online at koorong.com or garrattpublishing.com.au.

United Kingdom:

Please order our titles through Norwich Books and Music.
For individuals: chbookshop.hymnsam.co.uk
For Trade Stores: norwichbooksandmusic.hymnsam.co.uk
Direct order line: 01603 785925 T  
E-mail: orders@norwichbooksandmusic.co.uk

 

Returns policy:

Thank you for ordering with us.
 
Please take a moment to check your order. If there is something damaged, defective, or missing, please call Customer Service immediately at 800-451-5006, ext. 300 and we will make it right.

If you decide to send a return:
  • Effective March 8, 2016, a restocking fee of $0.40 per returned item will be deducted from your credit.
  • You have up to 30 days from the date it was shipped to make the return (unless otherwise noted on the invoice).
  • To receive credit, products must be in resalable condition- pack it tightly.
  • Include a copy of the original invoice or packing slip.
  • We strongly recommend ensuring your package and obtaining a tracking number — we are not responsible for packages lost or damaged in transit back to us.
  • We will honor a credit on your account up to 365 days from the date of the credit

Sheet Music is not returnable.

Send the return to:

Paraclete Press, Inc.
30 Amberwood Parkway
Ashland, OH 44805

We will not issue credit for items received beyond the returns period or in damaged condition.

If you ordered your item with a credit card, we will issue a credit to the original card used once the return is processed.

For Retailers

Unless otherwise noted on your invoice, we accept returns for items you’ve had for more than 3 months but no more than 1 year. 

Please enclose a copy of the original invoice, or reference the original invoice number on your returns slip.

If we don’t have original invoice information, credit will be issued with a 52% discount. 

Please note — effective March 8, 2016 there is a $0.40 per unit restocking fee for each item returned. 

Once the return has been processed, we will issue a merchandise credit to your account. All returns should be sent to:

Paraclete Press, Inc.
30 Amberwood Parkway
Ashland, OH 44805 

Please contact Customer Service at 800-451-5006 ext 300 with any questions.