Return Policy

Return Policy 

Thank you for ordering with us. Please take a moment to check your order. If there is something damaged, defective, or missing, please call Customer Service immediately at 800-451-5006, ext. 300 and we will make it right. If you decide to send a return, please take note of our Returns Policy: 

For Retailers 

  • No returns will be accepted prior to 90 days after the invoice date. (Unless noted otherwise on the invoice) 
  • All returns must be received within one year of the invoice date. 
  • Products must have been originally purchased from Paraclete Press.  
  • Products must be in resalable condition. 
  • Returns must be packed securely to prevent damage and we strongly recommend insuring your package or obtaining a tracking number – Paraclete Press is not responsible for packages lost or damaged in transit. 
  • No credit will be issued for items received beyond the returns period or in damaged condition.  
  • Enclose a copy of the original invoice or reference the original invoice number on your returns slip. 
  • Items returned in saleable condition without proper documentation will be credited at 40% of the retail price of the book. 
  • A restocking fee of $0.35 per returned item will be deducted from your credit. 
  • Once the return has been processed, a merchandise credit will be issued to your account and honored up to 365 days from the date of the credit. 
  • Any item returned that does not meet the above guidelines will not receive credit and will not be returned to you. 
  • No shipping charge is refunded when the merchandise is returned. 

 

For Consumers 

  • All returns must be received within 30 days from the date your order was shipped.  
  • Products must be in resalable condition.  
  • Returns must be packed securely to prevent damage and we strongly recommend insuring your package or obtaining a tracking number – Paraclete Press is not responsible for packages lost or damaged in transit. 
  • No credit will be issued for items received beyond the returns period or in damaged condition.  
  • Enclose a copy of the original invoice or reference the original invoice number on your returns slip. 
  • A restocking fee of $0.35 per returned item will be deducted from your credit. 
  • Once the return has been processed, we will issue a merchandise credit to your account which will be honored up to 365 days from the date of the credit. 
  • If you ordered your item with a credit card, a credit to the original card will be issued once the return is processed. 
  • Any item returned that does not meet the above guidelines will not receive credit and will not be returned to you.  
  • No shipping charge is refunded when the merchandise is returned.

 

Sheet Music is not returnable. 

 

Chant Books must be returned to the following address: 

Paraclete Press, Inc. 
100 Southern Eagle Cartway 
Brewster, MA 02631-1558 

All other returns must be sent to the following address: 

Paraclete Press, Inc. 
Attn: Returns Dept 
22880 Quicksilver Dr 
Dulles, VA 20166 
 
Please call Customer Service at 800-451-5006, ext. 300 if you have any questions.